Refund Policy

Effective 2026-05-24 · v2.0

How the refund works

Securli is sold as scan credits. The lifecycle is:

1. You pay $15 (or $10 for a rescan) at Paddle checkout.
2. One scan credit is added to your account, in an unused state.
3. When you're ready, you click "Start scan" against a verified target. The credit is consumed at that moment and the scan begins.
4. The scan runs to completion automatically and a report is delivered to your account.

You can request a refund at any time in the 14 days after payment, provided the credit has not yet been consumed. We will issue a full refund to your original payment method via Paddle, with no questions asked, within 5 business days of receiving your request.

When refunds are NOT available

Once a scan credit has been consumed — that is, once you have clicked "Start scan" against a verified target and the scan has begun — that credit can no longer be refunded. This is for a few interlocking reasons:

• Compute and third-party costs are spent immediately. Scanning engines, LLM tokens, third-party API quota, and network egress are allocated and consumed within seconds of pressing Start. We bear those costs whether you are satisfied with the findings or not.
• The scan runs automatically to completion. Once started, the scan cannot be paused, aborted, or rolled back. By the time it would be possible to identify a problem, the work is done and the resources are spent.
• You confirm what's about to happen before pressing Start. By the point you press Start you've already paid, verified ownership of the target, and seen the confirmation screen describing what the scan will do. The "Start scan" button is the deliberate, last-chance moment of consent.
• Findings cannot be unsent. Once you've received the report, the value you paid for has been delivered. We cannot recall it.

Under EU and UK consumer-protection law for digital services, the right to withdraw from a purchase ("cooling-off") is lost once performance has begun with your express consent. Pressing "Start scan" constitutes that consent.

When we'll re-run a scan for free

If a scan you started did not produce a usable report because of a failure on our side, we will re-run it at no charge. Specifically:

• Our infrastructure failed and no report was produced at all.
• Every scanning engine failed due to a problem we are responsible for. (If at least one engine completed and you received findings from it, the scan is considered delivered.)

A free re-run is in addition to — not instead of — your right to a refund of any other unused credits in your account. To request a re-run, email trade@securli.ai within 14 days of the failed scan, with your Paddle transaction ID and the scan ID. We respond within 5 business days.

How to request a refund

Email trade@securli.ai from the address on your account, with the subject line "Refund request" and your Paddle transaction ID. No reason required. We respond within 5 business days; refunds typically appear on your card within a further 3–10 business days depending on your bank.

What does NOT entitle you to a refund

Outside the 14-day window for unused credits, refunds are not available where:

• The scan has already started (the credit was consumed).
• You expected different findings, or found the same findings later via another tool.
• The remediation prompts didn't work for your stack, your AI tool, or your code style.
• You changed your mind after seeing the report.
• Your target was unreachable from the internet, rate-limited our scanner, or blocked us at the firewall. The scan ran and reported on what it could reach.
• You scanned the wrong target despite completing ownership verification.
• Your account was suspended for violating our Terms of Service.

Chargebacks and disputes

Payments are processed by Paddle.com Market Limited, our Merchant of Record. If you raise a chargeback or payment dispute, it is handled through Paddle's dispute process under their merchant agreement. We will provide Paddle with the evidence required to evaluate the dispute, which may include:

• The timestamped record of you accepting these Terms and this Refund Policy at sign-up.
• The timestamped record of you completing ownership verification before payment.
• The Paddle transaction record.
• The timestamped record of you pressing "Start scan" (consuming the credit).
• The scan execution log showing when the scan started and completed.
• The findings delivered and any in-app events recorded against them (viewed, prompt-copied, marked-fixed).

Please email us before filing a chargeback — almost every dispute can be resolved more quickly through the refund process above.

Statutory rights

Where the law of your jurisdiction grants you mandatory consumer rights that cannot be waived, this Policy does not exclude those rights. By initiating a scan ("Start scan") you expressly request the supply of digital content before any remaining statutory cooling-off period ends, and acknowledge that performance begins immediately on that action and that the right of withdrawal is lost on first use of the credit.

Changes

We may update this Policy. We will publish the updated version at this URL with a new effective date. The Refund Policy in effect at the time of your purchase is the one that applies to that purchase.

Contact

For refund requests, free-rerun requests, payment disputes, or any question about this Policy, email trade@securli.ai.

autoprocess-fz · Ras Al Khaimah Economic Zone (RAKEZ) · Ras Al Khaimah, United Arab Emirates